ITOJARA
Answers describe the marketplace as it operates in Nigeria today. Fees, delivery promises, and refund deadlines are omitted where none is approved.
ITOJARA is a Nigeria-first marketplace for published products, priced in naira. A buyer can search a product after it is published, and a seller can apply for review before listing. Artisan services, professional services, and individual-to-individual listings are not available yet. Connecting manufacturers, distributors, wholesalers, retailers and customers across Africa, and trading internationally, is the longer-term vision.
The first-market currency is Nigerian naira, stored in minor units. Checkout uses one currency. The software does not convert foreign currencies.
Open Register, choose Buy on ITOJARA or Sell on ITOJARA, enter an email and a password of at least 12 characters, and accept the draft documents shown for that account type. Those documents are unpublished drafts and are not final or binding. If an account can be created, use the verification link sent to the email.
Registering the same email again does not create a second account. You can sign in, or use Forgot password. Existing accounts are asked to review a new policy version on the policy review page. Opening an old order does not count as acceptance.
A verified buyer can search the shop, add published products to a cart, save delivery addresses, and place an order. Quotation requests are available in Procurement.
Create a Sell on ITOJARA account, verify the email, then open seller setup. Choose whether you sell as an individual or as a business, enter the legal name, country, and classification, and submit the profile. An administrator reviews it. Submission is not approval. Documents are not uploaded in this version.
Email verification confirms the address. Seller review confirms that an administrator accepted the profile. Neither step is a government identity check or a company-registry check.
A product is public when it is published and the seller is allowed to sell. Draft, pending, rejected, and archived products are not public shop listings. A suspended seller is not offered for new storefront sales.
Signed-in buyers can use Procurement to request quotations from suppliers. A quotation is not an order and not a payment.
Orders are listed under Orders after you sign in. The order shows its status, items, delivery address, and amounts.
Checkout can start a Paystack payment. If that environment is in test mode, the payment is not a live charge and is not revenue. This site does not describe a test payment as money received. Live payments require a separate approval.
The subtotal is the goods total. This checkout does not add a separate tax or shipping charge. That does not mean the sale is tax-exempt or that delivery is free. The total shown is the amount payable for that order.
A seller records shipment and delivery on a paid order. Carrier and tracking are optional text. ITOJARA does not promise a delivery date or a carrier.
After delivery, the buyer requests a return against a shipment. The seller reviews that return. No return window is published.
Before shipment, the buyer can request one refund of the full order total. The order is cancelled only after the provider confirms the refund. After delivery, the refund follows a return. A complaint does not refund the order by itself. No refund deadline is published.
Open the order and submit a complaint, or email info@itojara.com. The seller can respond. An administrator can record a resolution. None of those steps automatically refunds the payment.
The privacy policy and Help Centre explain how to ask. Signed-in people submit an access, correction, export, deletion, or privacy-complaint request from Privacy requests. If you cannot sign in, email info@itojara.com. Deletion does not erase financial records automatically. The privacy page is a draft pending legal review.
Use Forgot password and the link sent to the account email. Privileged administration can also require an authenticator code. Supplier catalogue changes do not use that same step-up.
No customer AI assistant is available. The language-model switch and the agent worker stay off. The internal agent is not allowed to start a payment, confirm a payment, create a refund, or change a settlement.
Email info@itojara.com. No telephone number or office address is published. A contact form is not provided because outbound email processing is not relied on for form delivery.