Review status: draft
Returns and Refunds Policy
Match the public description to the refund and return behaviour in the software.
What the software does
Before shipment, the buyer can request one refund of the full order total. The order is cancelled only after the payment provider confirms the refund. A second successful refund is not created for the same order.
After delivery, the buyer uses the return flow for a shipment. A refund after that point follows the return. Filing a complaint does not refund the order.
A specific period, fee, or commitment is not stated here because it has not been approved. No return window, restocking fee, or partial-refund rule is published.