ITOJARA
Short guides for the accounts, orders, and payments available on the Nigeria marketplace today.
Go to Register. Choose Buy on ITOJARA or Sell on ITOJARA. Enter your email and a password of at least 12 characters. Read and accept the draft documents shown for that account type. Those documents are unpublished drafts and are not final or binding. If an account can be created, a verification link is sent.
The registration acknowledgement does not confirm that a message was delivered. If an account can be created, a verification link is sent and expires in one hour. Until that link is used, the account remains pending and sign-in is not completed as a verified account.
Open Forgot password, enter the account email, and use the reset link. The same acknowledgement is shown whether or not the email is registered.
Use a Sell on ITOJARA account. After email verification, open seller setup and choose whether you sell as an individual or as a business. Enter the legal name, country, and classification. Accept the current seller agreement if it is not already recorded, then submit for review. Approval is a separate administrator action.
An approved seller manages products, prices, and inventory from the supplier pages. A product is not on the public shop until it is published. Archive removes it from public sale. The seller pages do not upload identity documents.
Open Procurement while signed in. Create the request and send it to suppliers. A quotation is a commercial reply. It does not take payment and does not create an order by itself.
Buyers open Orders to see status and to request a pre-shipment refund or a post-delivery return. Sellers open supplier Orders to ship and deliver paid orders. Suspending a seller does not cancel an order that was already paid.
The order shows whether payment is still pending or recorded. The checkout total is the amount payable. Tax and shipping are not added as extra lines, which is not a tax exemption or a free-delivery promise. A test-mode provider payment is not a live charge. Supplier earnings are accruals, not automatic bank transfers.
For an order, submit a complaint from that order. For personal information, use Account privacy. For anything else, email info@itojara.com. None of these paths issues an automatic refund.
Signed-in people can ask for access, correction, export, or deletion, or make a privacy complaint. Open privacy requests.
If you cannot sign in, email info@itojara.com. Sending a request does not erase orders or payment records by itself.